Frequently Asked Questions
Every piece of jewelry tells a story — and every detail matters. From custom engagement rings to bespoke diamond creations, we’re here to make the experience effortless and exquisite. Browse our FAQs below, and if you need more guidance, we’re just a message away.
What makes Estrell diamonds different?
We craft all our jewelry using certified lab-grown diamonds — chemically, physically, and optically identical to mined diamonds, but kinder to the planet and ethically sourced.
What does “bespoke” mean at Estrell?
Every piece is designed just for you. Whether it's an engagement ring or a custom jewelry piece, we work with you from concept to creation to bring your vision to life.
How long does the custom process take?
On average, bespoke pieces take 4–6 weeks from consultation to completion. Need it faster? Let us know and we’ll do our best to work with your timeline.
How do I start designing a custom ring or jewelry piece?
Every piece is designed just for you. Whether it's an engagement ring or a custom jewelry piece, we work with you from concept to creation to bring your vision to life.
What does “bespoke” mean at Estrell?
Every piece is designed just for you. Whether it's an engagement ring or a custom jewelry piece, we work with you from concept to creation to bring your vision to life.
How do I start designing a custom ring or jewelry piece?
Simply reach out through our contact form. We’ll guide you through selecting your diamond, design style, and setting — every step is tailored to you.
Are your diamonds certified?
Yes. All our diamonds come with certification from respected grading labs like IGI or GIA, ensuring authenticity and quality.
Do you offer resizing?
Yes. We offer complimentary resizing for the first 90 days after purchase.
Where do you ship, and is it insured?
We ship internationally, and every order is fully insured and tracked for peace of mind.
What is your return policy for bespoke pieces?
Because each piece is custom-made, we don’t accept returns on bespoke orders — but we’re committed to your satisfaction and will work with you to ensure you're thrilled with the result.